Jobs and Volunteering with Aid to the Church in Need
BENEFACTOR SUPPORT OFFICER
ROLE AND RESPONSIBILITIES
This full-time maternity-leave position (until July 2020) is working with the Benefactor Support Manager, processing a high volume of donations end-to-end from the various ACN campaigns. This includes:
- Receiving and processing a high volume of daily via mail and online channels
- Ensuring donations are accurately processed and entered into our Raiser’s Edge database
- Responding to queries and requests that come via our online shop
- Handling correspondence from benefactors and accurately updating their records accordingly
- Preparing and posting acknowledgement letters and any goods that have been ordered
- Assisting with inbound calls, building rapport with benefactors and supporters
- Coordinating and restocking the packing area and associated administrative tasks
This role requires a strong data entry and service focus that is consistent and of high quality. The role will actively engage current and potential benefactors. The candidate will be able to effectively communicate the mission and vision of ACN and they will be motivated to provide a positive, respectful and timely experience for all benefactors.
EXPERIENCE AND QUALIFICATIONS
- A Catholic who actively lives, and is able to articulate, the key principles and teachings of the Catholic faith
- Familiarity with, and appreciation of, the mission and vision of Aid to the Church in Need and an ability to deliver upon its goals
- Experience in data entry, accounts or processing work and/or familiarity with large databases or CRM’s (especially Raiser’s Edge) is preferable.
- Confident and fast with the Microsoft suite as well as strong general computer/internet usage
- An analytical and problem solving approach to your work with strong communications skills (written and oral) is vital
- The ability to multi task while never compromising attention to detail
- Good organisational and time management skills
- Retail/sales experience or work in the not-for-profit sector is an advantage.
- An interest in and ability to develop the role and to work with minimal supervision
- Self-motivated, punctual, reliable and able to maintain confidentiality
- A genuine care for and interest in people of all ages with a positive attitude to work
- A genuine interest in working for a Catholic not for profit organisation
HOW TO APPLY
If you want to help us support suffering and persecuted Christians, and you feel you have what we are looking for please apply by Sunday 28 July 2019. Send your resume as well as a cover letter explaining why you want to be involved with the work of Aid to the Church in Need and what you will be bringing to the team.
Address and email your application to:
Mr Bernard Toutounji
Aid to the Church in Need Australia
Applications close: Sunday 28 July 2019
DIOCESAN OUTREACH ASSISTANT
Aid to the Church in Need is a Catholic charity helping to bring Christ to the world through prayer, information and action; the charity is a Pontifical Foundation of the Catholic Church.
The role of a Diocesan Outreach assistant is to present the work of Aid to the Church in Need (ACN) in the area to which he or she is appointed through talks, appeals and presentations.
The program will be initially trialled in Sydney but we will welcome expressions of interests from other states. Ideally, the Diocesan Outreach assistant should live within the designated area.
The tasks of the Diocesan Outreach assistant are:
Awareness – to raise the level of awareness amongst Catholics of the activities of this Catholic charity’s pastoral and spiritual work.
Names – to increase the number of active benefactors of Aid to the Church in Need by collecting names of those who wish to receive information about our work.
Donations – to produce income for the charity by inspiring people to make donations or to purchase books and other articles from our range of products.
The Diocesan Outreach assistant will need to have a thorough knowledge and understanding of the ethos of the Catholic Church, and be compliant with the aims of Aid to the Church in Need.
He or she will need to have a current driving licence and be willing to travel within the designated Diocese(s) / area(s). The majority of the work will be carried out at weekends.
All new appointments are subject to a satisfactory Police Check and Working with Children Check.
To facilitate the rapid and efficient exchange of information, including receiving regular ACN News updates, the Diocesan Outreach assistant will need to be proficient in the use of Email, Microsoft Word and Microsoft Excel.
ACN is committed to offering training and support to all employees.
The new Diocesan Outreach assistant will attend induction at the Australian National Office
The Diocesan Outreach assistant is expected to give an agreed number of appeals/talks per year. Initially this will be:
*The appeals will take place in Church during Mass on Saturday evenings and/or Sundays.
*One appeal or talk means all Masses in a parish over one weekend.
*Targets are set and performance is monitored throughout the year.
*The National Office provides support and publicity material, but booking, setting up and giving appeals relies on the individual’s initiative and ability.
*A considerable amount of telephone work is involved.
Requirements of the role
The Diocesan Outreach assistant is expected to:
*Be compliant with the aims of this Papal Catholic charity
*Be a good communicator and a confident public speaker
*Have a professional approach
*Hold a driving licence, have access to a vehicle and be prepared to travel throughout the area assigned
*Have a structured approach in keeping clear records reflecting income and stock levels
This is a paid position which will cover expenses of the time and travel involved.
To apply for the position of Diocesan Outreach assistant please send your CV with a cover letter which outlines:
- The reason why you are applying for this role
- Details of any relevant experience, whether at work or in a voluntary capacity
- Any facts about yourself that might be relevant
Email your application directly to:
To download the role description click here, for more information please call Cecilia via 1800 101 201.