- Join a great team and help us make a difference to the lives of others
- Full-time, permanent role
- Based in Penrith, close to public transport and on-site parking available
About Us
Aid to the Church in Need (ACN) was founded by Fr Werenfried van Straaten in 1947 as a Catholic aid organisation for war refugees. It is the only international Catholic organisation today that focuses on the pastoral and spiritual support of suffering Christians.
Through the offerings of 350,000 benefactors worldwide, ACN raises over $200 million annually and supports some 5,500 projects across 140 countries each year.
ACN Australia and New Zealand began in 1965 and is one of 23 national offices which seeks to raise awareness and financial support for this work. The national office in Australia is based in Penrith, NSW.
About the Role
The Benefactor Support Coordinator is a vital role providing the engagement between ACN and its benefactor base. Leading a small team, you will oversee the smooth running and daily processing of donations received, and ensure each donation and contact is treated in line with ACN's benefactor journey and procedures.
Reporting to the Director of Benefactor Support, you will oversee multiple fundraising income streams and complex processes for a high volume of donations, and at the same time be actively involved in the processing of those donations.
Key to this role will be your strong service focus providing a high quality, consistent and positive experience to benefactors. Your exceptional customer service and strong communication skills are vital due to the faith-based nature of the work and sensitive nature of financial transactions. Equally important will be your strong attention to detail and data entry experience.
This is a full-time role based at the National Office of ACN in Penrith. Due to the nature of the role, it does not operate in a hybrid (office/home) model and needs to be undertaken from the office each day.
About You
Your exceptional customer service skills as well as your ability to process donations are key to this role.
Just as important are your attention to detail, your ability to manipulate complex data and your familiarity working with donation customer relationship management systems will be highly regarded.
Specifically, the person we are looking for will ideally meet the following Key Requirements:
- A practicing Catholic with a personal commitment to the teachings, ethos, values, and mission of the Catholic Church
- Experience working in a customer service role
- Experience processing donations and familiarity working with donation customer relationship management systems
- An analytical and problem-solving approach, with strong written and oral communication skills.
- Interest in working in the Catholic not-for-profit space, with enthusiasm for the mission and work of Aid to the Church in Need
- A high level of attention to detail with the ability to multitask
- Ability to lead a small team, and to build effective relationships with colleagues
What’s on Offer?
- The opportunity to work for a mission-focussed organisation that strives to make a difference in the lives of others
- Option to salary package, which can increase your take-home pay
- Onsite parking and walkable distance to trains and Westfield shopping centre
- Positive and faith-filled work environment
- Onsite chapel with regular opportunities for prayer, Mass, and pastoral care
- Staff social events.
Enquiries and Application Process:
To obtain a copy of the Position Description or enquire about the role, please contact Anthony Spata at Reach HR on 0402 210 055 or [email protected].
Applications should be sent directly to [email protected] and must include a resume and cover letter outlining your experience and suitability for the role, in particular, how you meet each of the Key Requirements outlined above.
Applications close Friday, 23 August 2024.
As this is an ongoing, full-time role, only candidates with the unrestricted right to work in Australia will be considered.
